TO REQUEST CANCELLATION:
- log in with your username on our website
- go to "my account - tickets"
- choose the activity you want to cancel and register your request there
- you will receive your corresponding refund according to the cancellation policy in the next few days
*No other means of cancellation request is valid
CANCELLATION BY THE CONSUMER:
At any time the user or consumer can desist from the requested or contracted services, having the right to a refund of the amounts that the customer have paid, whether it is the total price or the advance payment provided for in the preceding section, but the customer must indemnify the Agency for the following concepts:
1. Management fees plus cancellation fees: €60
2. a) A penalty consisting of 50% of the total amount of the trip, if the cancellation occurs more than ten and less than 45 (working) days before the start date of the trip.
b) A penalty consisting of 75% of the total amount of the trip, if the cancellation occurs between days three and ten (working days), before the start date of the trip.
c) A penalty consisting of 100% of the total amount of the trip, if the cancellation occurs within forty-eight hours prior to the departure of the trip. If they do not show up at the scheduled departure time, the client is obliged to pay the total amount of the trip, paying the pending amounts, if applicable, and will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
TRANSFER OF THE TRIP:
The consumer of the combined trip may assign his reservation to a third person, communicating it in writing fifteen days before the start date of the trip and paying the respective amount for management expenses. Such an assignment would not be possible when there is sufficient cause. TO BE NOTIFIED BY APRIL 4, 2025. TRANSFER FEE: €50
The transferee will have to meet the same requirements as the transferor, required in general for the combined trip, and both will be jointly and severally liable to the Travel Agency for the payment of the price of the trip and the justified additional expenses of the transfer.
You can find the complete information in your travel voucher that you received at the time of contracting services, and also HERE
IN THE CASE IF THE CANCELLATION INSURANCE HAS BEEN CONTRACTED: YOU MUST CONTACT THE INSURANCE COMPANY
Main points of the refund reason for the CANCELLATION policy:
1) Serious illness, serious accident or death of:
Insured, any family member of those described as family in the definitions of the Conditions
General and/or professional substitute, of the Insured, as long as it is essential that the position or responsibility must then be assumed by the Insured.
- Includes the cancellation of the trip due to the Insured contracting COVID-19 with
after contracting the trip and the insurance and that prevents you from traveling in the
Scheduled dates.
- Includes the cancellation of the trip due to the death of a family member of the Insured
by COVID-19 occurred after contracting the insurance and before the start
of the trip and that prevents the Insured from traveling on the scheduled dates.
2) Serious damage to the habitual residence or professional premises of the Insured, provided that the latter exercises a liberal profession or is the direct operator of the same, as a result of theft, fire or other damages and that necessarily imply the presence of the Insured.
3) Dismissal of the Insured for non-disciplinary reasons, provided that at the beginning of the insurance there was no verbal or written communication.
4) Incorporation to a new job of the Insured in a different company, with an employment contract and provided that the incorporation occurs after the adhesion of the insurance and of which there was no knowledge on the date on which the reservation was made. From the trip.
5) The call of the Insured as a party, witness or jury in a Civil, Criminal, or Labor Court. Those cases in which the Insured is summoned as charged by processes initiated before contracting the trip and insurance will be excluded. For the rest of the appearances, the citation must be after the contracting of the trip and the insurance.
6) Convocation of the Insured as a member of a polling station, after the date of contracting the Trip and the Insurance, which coincides with the dates of the Trip.
7) Submission to official opposition exams convened through a public body after the subscription of the insurance. Exams held on dates prior to the start of the trip are not covered, nor are exams to which the Insured has adhered on dates after the trip has been contracted.
8) Cancellation of a single companion of the Insured, registered on the same trip and Insured in this same policy, provided that the cancellation originates from one of the causes listed in this guarantee and, due to this, the Insured had to travel alone. IMA IBÉRICA will assume up to a maximum of €300, the additional expenses that may arise from the concept of "individual supplement" to the insured who decides to undertake the trip alone, due to the cancellation of the travel companion registered in this policy as a consequence of cancellation for any of the reasons listed in the expense guarantee
Cancellation of trip not started.
9) Acts of air, land or naval piracy, which make it impossible for the Insured to start or continue their trip.
10) Theft of documentation or luggage that makes it impossible for the Insured to start the trip.
11) Knowledge, after contracting the reservation, of the tax obligation to make a parallel income statement, whose fee to be settled exceeds €600.
12) The forced transfer of work for a period of more than 3 months.
13) The unexpected call for a surgical intervention of the Insured, a family member, a companion of the Insured if these two travel alone and if they are registered in the same reservation and also the Insured or the professional substitute of the Insured, as long as it is essential that the position or responsibility must then be assumed by the Insured.
14) Complications of pregnancy or miscarriage, which require, in the opinion of a medical professional, bed rest.
15) The official declaration of a catastrophic area in the place of residence of the Insured or in the place of destination of the trip. Also covered by this guarantee is the official declaration of a catastrophic area from the place of transit to the destination, provided that this is the only way to access the place of destination.
16) Obtaining a trip and/or stay similar to the one contracted, free of charge, in a public draw and before a Notary.
17) Police retention for non-criminal causes.
18) Delivery of a child for adoption.
19) Call for divorce proceedings.
20) Extension of employment contract.
21) Granting of official scholarships that prevent the completion of the trip.
22) Unexpected call for organ transplant from: Insured or a family member; a single companion of the Insured, registered in the same reservation and also Insured.
23) Signature of official documents on the dates of the trip, exclusive
24) Any illness of children under 48 months who are insured by this policy.
25) Judicial declaration of suspension of payments of a company that prevents the Insured from carrying out their professional activity.
26) Breakdown in the vehicle owned by the Insured that prevents the start of the trip. The breakdown must involve a repair of more than 8 hours or an amount greater than €600, in both cases according to the manufacturer's scale.
27) Expenses for assignment of the Insured's trip to another person for any of the guaranteed causes.
28) Request for urgent and inexcusable incorporation into the Armed Forces, Police or Fire Department. Provided that the incorporation occurs after the adhesion of the insurance and of which there was no knowledge on the date on which the reservation of the stay was made.
29) Knowledge after the contracting of the reservation of a traffic sanction of more than €600, it is understood for the purposes of this coverage that the infraction has been committed after the date of contracting the reservation.
30) Abandonment of the trip due to a delay of more than 24 hours in the means of transport due to the disappearance of the object of the trip. Cancellation expenses will be compensated unless they have been previously paid by the transport company.
31) Due to the recommendation not to travel to the destination made by the government through the competent Ministry made after contracting the insurance.
32) The non-granting of visas for unjustified reasons. The non-granting of visas is expressly excluded when the Insured has not carried out the pertinent steps within the term and form for its granting.
33) Due to the withdrawal of the Insured's driving license as long as the vehicle was to be used as a means of locomotion to carry out the trip and none of the Insured's companions could replace him in driving the vehicle.
34) Due to the cancellation of a wedding ceremony, provided that the insured trip was a honeymoon or honeymoon trip.
35) Due to the loss, theft, serious illness or death of the Insured's pet occurring after the subscription of the insurance and that prevents the Insured from starting his trip.
36). Due to the cancellation of the event or concert that is the object of the trip for reasons beyond the control of the Insured (inclement weather, riots, attack, etc.)
37) Due to an attack at the destination of the trip.
38) Premature labor.
39) Theft of the Insured's vehicle within 48 hours before departure that prevents him from starting his trip.
YOU CAN CHECK THE COMPLETE POLICY CONDITIONS HERE
- log in with your username on our website
- go to "my account - tickets"
- choose the activity you want to cancel and register your request there
- you will receive your corresponding refund according to the cancellation policy in the next few days
*No other means of cancellation request is valid
CANCELLATION BY THE CONSUMER:
At any time the user or consumer can desist from the requested or contracted services, having the right to a refund of the amounts that the customer have paid, whether it is the total price or the advance payment provided for in the preceding section, but the customer must indemnify the Agency for the following concepts:
1. Management fees plus cancellation fees: €60
2. a) A penalty consisting of 50% of the total amount of the trip, if the cancellation occurs more than ten and less than 45 (working) days before the start date of the trip.
b) A penalty consisting of 75% of the total amount of the trip, if the cancellation occurs between days three and ten (working days), before the start date of the trip.
c) A penalty consisting of 100% of the total amount of the trip, if the cancellation occurs within forty-eight hours prior to the departure of the trip. If they do not show up at the scheduled departure time, the client is obliged to pay the total amount of the trip, paying the pending amounts, if applicable, and will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
TRANSFER OF THE TRIP:
The consumer of the combined trip may assign his reservation to a third person, communicating it in writing fifteen days before the start date of the trip and paying the respective amount for management expenses. Such an assignment would not be possible when there is sufficient cause. TO BE NOTIFIED BY APRIL 4, 2025. TRANSFER FEE: €50
The transferee will have to meet the same requirements as the transferor, required in general for the combined trip, and both will be jointly and severally liable to the Travel Agency for the payment of the price of the trip and the justified additional expenses of the transfer.
You can find the complete information in your travel voucher that you received at the time of contracting services, and also HERE
IN THE CASE IF THE CANCELLATION INSURANCE HAS BEEN CONTRACTED: YOU MUST CONTACT THE INSURANCE COMPANY
Main points of the refund reason for the CANCELLATION policy:
1) Serious illness, serious accident or death of:
Insured, any family member of those described as family in the definitions of the Conditions
General and/or professional substitute, of the Insured, as long as it is essential that the position or responsibility must then be assumed by the Insured.
- Includes the cancellation of the trip due to the Insured contracting COVID-19 with
after contracting the trip and the insurance and that prevents you from traveling in the
Scheduled dates.
- Includes the cancellation of the trip due to the death of a family member of the Insured
by COVID-19 occurred after contracting the insurance and before the start
of the trip and that prevents the Insured from traveling on the scheduled dates.
2) Serious damage to the habitual residence or professional premises of the Insured, provided that the latter exercises a liberal profession or is the direct operator of the same, as a result of theft, fire or other damages and that necessarily imply the presence of the Insured.
3) Dismissal of the Insured for non-disciplinary reasons, provided that at the beginning of the insurance there was no verbal or written communication.
4) Incorporation to a new job of the Insured in a different company, with an employment contract and provided that the incorporation occurs after the adhesion of the insurance and of which there was no knowledge on the date on which the reservation was made. From the trip.
5) The call of the Insured as a party, witness or jury in a Civil, Criminal, or Labor Court. Those cases in which the Insured is summoned as charged by processes initiated before contracting the trip and insurance will be excluded. For the rest of the appearances, the citation must be after the contracting of the trip and the insurance.
6) Convocation of the Insured as a member of a polling station, after the date of contracting the Trip and the Insurance, which coincides with the dates of the Trip.
7) Submission to official opposition exams convened through a public body after the subscription of the insurance. Exams held on dates prior to the start of the trip are not covered, nor are exams to which the Insured has adhered on dates after the trip has been contracted.
8) Cancellation of a single companion of the Insured, registered on the same trip and Insured in this same policy, provided that the cancellation originates from one of the causes listed in this guarantee and, due to this, the Insured had to travel alone. IMA IBÉRICA will assume up to a maximum of €300, the additional expenses that may arise from the concept of "individual supplement" to the insured who decides to undertake the trip alone, due to the cancellation of the travel companion registered in this policy as a consequence of cancellation for any of the reasons listed in the expense guarantee
Cancellation of trip not started.
9) Acts of air, land or naval piracy, which make it impossible for the Insured to start or continue their trip.
10) Theft of documentation or luggage that makes it impossible for the Insured to start the trip.
11) Knowledge, after contracting the reservation, of the tax obligation to make a parallel income statement, whose fee to be settled exceeds €600.
12) The forced transfer of work for a period of more than 3 months.
13) The unexpected call for a surgical intervention of the Insured, a family member, a companion of the Insured if these two travel alone and if they are registered in the same reservation and also the Insured or the professional substitute of the Insured, as long as it is essential that the position or responsibility must then be assumed by the Insured.
14) Complications of pregnancy or miscarriage, which require, in the opinion of a medical professional, bed rest.
15) The official declaration of a catastrophic area in the place of residence of the Insured or in the place of destination of the trip. Also covered by this guarantee is the official declaration of a catastrophic area from the place of transit to the destination, provided that this is the only way to access the place of destination.
16) Obtaining a trip and/or stay similar to the one contracted, free of charge, in a public draw and before a Notary.
17) Police retention for non-criminal causes.
18) Delivery of a child for adoption.
19) Call for divorce proceedings.
20) Extension of employment contract.
21) Granting of official scholarships that prevent the completion of the trip.
22) Unexpected call for organ transplant from: Insured or a family member; a single companion of the Insured, registered in the same reservation and also Insured.
23) Signature of official documents on the dates of the trip, exclusive
24) Any illness of children under 48 months who are insured by this policy.
25) Judicial declaration of suspension of payments of a company that prevents the Insured from carrying out their professional activity.
26) Breakdown in the vehicle owned by the Insured that prevents the start of the trip. The breakdown must involve a repair of more than 8 hours or an amount greater than €600, in both cases according to the manufacturer's scale.
27) Expenses for assignment of the Insured's trip to another person for any of the guaranteed causes.
28) Request for urgent and inexcusable incorporation into the Armed Forces, Police or Fire Department. Provided that the incorporation occurs after the adhesion of the insurance and of which there was no knowledge on the date on which the reservation of the stay was made.
29) Knowledge after the contracting of the reservation of a traffic sanction of more than €600, it is understood for the purposes of this coverage that the infraction has been committed after the date of contracting the reservation.
30) Abandonment of the trip due to a delay of more than 24 hours in the means of transport due to the disappearance of the object of the trip. Cancellation expenses will be compensated unless they have been previously paid by the transport company.
31) Due to the recommendation not to travel to the destination made by the government through the competent Ministry made after contracting the insurance.
32) The non-granting of visas for unjustified reasons. The non-granting of visas is expressly excluded when the Insured has not carried out the pertinent steps within the term and form for its granting.
33) Due to the withdrawal of the Insured's driving license as long as the vehicle was to be used as a means of locomotion to carry out the trip and none of the Insured's companions could replace him in driving the vehicle.
34) Due to the cancellation of a wedding ceremony, provided that the insured trip was a honeymoon or honeymoon trip.
35) Due to the loss, theft, serious illness or death of the Insured's pet occurring after the subscription of the insurance and that prevents the Insured from starting his trip.
36). Due to the cancellation of the event or concert that is the object of the trip for reasons beyond the control of the Insured (inclement weather, riots, attack, etc.)
37) Due to an attack at the destination of the trip.
38) Premature labor.
39) Theft of the Insured's vehicle within 48 hours before departure that prevents him from starting his trip.
YOU CAN CHECK THE COMPLETE POLICY CONDITIONS HERE
